Reset Password Request

Use this page to request a password reset link. Enter the email address associated with your account and complete the user validation (reCAPTCHA). If the address exists in the system you will receive a reset email containing a secure link.

What you can do on this page

• 1. Enter the email address for the account you want to reset.
• 2. Complete the User Validation (Google reCAPTCHA) to prove you are not a bot.
• 3. Click Reset Password to request the reset link.
• 4. After submission, a confirmation panel explains that a reset link will be sent if the email exists.

Security and privacy behaviour

• 1. For privacy and security, the page does not confirm whether an email address exists; the message states that a link is sent if the address is found.
• 2. The system uses reCAPTCHA to reduce automated abuse and rate-limited requests.
• 3. Reset links are single-use and time-limited to protect accounts.

Reset link and expiry

The reset email contains a secure link that typically expires quickly (the page indicates a 15 minute expiry). Use the link immediately to set a new password.

Typical flow

1. Enter your email address and complete the reCAPTCHA widget.
2. Click Reset Password. The server validates the captcha and queues the reset email.
3. Check your inbox (and spam/junk) for the reset message. If the email address is valid, you will receive the link.
4. Follow the link to the Reset Password page and set a new password that meets the policy requirements.

UI feedback

• ErrorPanel — displays any validation or server errors (for example, captcha failure or service issues).
• Request Sent panel — shown after submitting; informs you a link has been sent if the email exists and shows expiry guidance.

Troubleshooting

• 1. If you do not receive the email, check spam/junk folders and verify you entered the correct address.
• 2. If the reCAPTCHA fails, try again or check network/blocked third-party scripts in your browser.
• 3. If your reset link expires, request a new reset using this page.
• 4. If you did not request a reset and receive an email, do not click the link — contact support and consider changing your password.

Best practices

• Use a secure, unique password and consider enabling Two-Factor Authentication (2FA) after you regain access.
• Request resets only from trusted devices and networks to reduce risk of interception.