Security Questions & Unblock Code

Use this page to select and answer three security questions. After saving, the system will generate a unique security (unblock) code and display it to you. Keep the code and your answers in a safe place — these are required to unblock your account if it becomes locked for security reasons.

What you can do on this page

• 1. Choose three distinct security questions from the dropdowns.
• 2. Provide an answer for each question. All fields are required.
• 3. Save your answers. A unique security code will be generated and shown in the Unblock Information panel.
• 4. Copy the unblock information using the Copy Information button or store it securely offline.
• 5. Use the My Account button to continue to your account after saving.

Page layout

The page contains three main areas:

• Instructions / Warning — explains why security questions and the unblock code are needed.
• Question form — three question selectors and answer fields; all fields are required.
• Unblock Info — shown after successful save and contains the generated code and recovery instructions with a copy action.

Important behaviour

• 1. The generated unblock code is a one-time piece of information used to restore access after a security lock.
• 2. Support cannot unblock your account without the correct answers and the unblock code — keep them safe.
• 3. Choose answers that you can reliably remember but that are not easily guessed or discoverable from public profiles.
• 4. Do not reuse the same answer text across multiple questions; use clear, distinct answers for better security.

Typical flow

1. Select a question for Security Question 1 and type your answer in the corresponding field.
2. Select a different question for Security Question 2 and type an answer.
3. Select a remaining question for Security Question 3 and type an answer.
4. Click Save. The page validates the inputs, then generates and shows your unblock information.
5. Click Copy Information to copy the displayed unblock details to your clipboard, or record the details securely offline.

Unblock Information panel

After saving, the Unblock Information panel appears. It contains:

• 1. Your generated security (unblock) code.
• 2. Summary of the questions you selected (do not publish answers).
• 3. A Copy Information button to place the unblock text on your clipboard for secure storage.

Choosing questions and answers — guidance

• 1. Avoid answers that are easy to find (birthplace, public social profiles, commonly used phrases).
• 2. Prefer answers that are memorable but unique; consider combining two facts to increase entropy.
• 3. Treat the unblock code like a second password — store it in a password manager or secure offline location.

UI feedback and controls

• Success panel — shown after saving to confirm the questions and to display the unblock information.
• Error panel — displays validation messages if fields are missing or invalid.
• Copy button — copies the unblock text; a short confirmation text appears when copying succeeds.
• My Account — proceeds to the main account area after you have saved and recorded your unblock information.

Troubleshooting

• 1. If saving fails with validation errors, ensure all three questions are selected and each answer is filled.
• 2. If the generated unblock code is not visible after save, reload the page and check the success panel or contact support with the action timestamp (note: support cannot unblock without code/answers).
• 3. If you lose your unblock code and answers, account recovery may be restricted — follow organisation procedures and be prepared to prove identity where possible.

Security best practices

• Do not send your answers or unblock code via email or chat.
• Use a password manager or secure vault to store the unblock code and any recovery notes.
• Consider enabling Two-Factor Authentication for stronger protection in addition to security questions.